{"id":962,"date":"2023-05-23T06:44:18","date_gmt":"2023-05-23T06:44:18","guid":{"rendered":"https:\/\/www.lucyjewelry.co\/?page_id=962"},"modified":"2025-05-24T15:39:22","modified_gmt":"2025-05-24T15:39:22","slug":"warranty","status":"publish","type":"page","link":"https:\/\/www.lucyjewelry.co\/?page_id=962&lang=en","title":{"rendered":"WARRANTY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"962\" class=\"elementor elementor-962\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bf07ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bf07ba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ffc090a\" data-id=\"ffc090a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d87d23 elementor-widget elementor-widget-heading\" data-id=\"8d87d23\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">WARRANTY AND PRODUCT CARE\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cef7e78 elementor-widget elementor-widget-text-editor\" data-id=\"cef7e78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>All purchased items may be sent for repair to Lucy Jewelry\u00ae if the problem is due to a manufacturing defect. In such case, the piece will be previously evaluated by the Lucy Jewelry\u00ae production center to determine if the damage is due to a manufacturing defect.<\/p><p><span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5);\">The customer must deliver the piece directly to our Lucy Jewelry\u00ae store in Cartagena. If the customer is out of the country, the customer must assume the cost of shipping the piece to our store in Cartagena, Colombia.<\/span><\/p><p>Our warranty period is 1 year from the date of purchase.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9829cb elementor-widget elementor-widget-heading\" data-id=\"c9829cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Lucy Jewelry\u00ae is not responsible for broken and\/or lost stones. If the prongs of the setting are broken or the setting shows improper and poor handling or care of the jewelry, the guarantee will not apply and fees will be charged for repairing the piece.\n<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02b0565 elementor-widget elementor-widget-text-editor\" data-id=\"02b0565\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">For the care of the jewel, use water with a little dissolved soap and a soft toothbrush. Under no circumstances use ultrasonic cleaners or steam cleaners.<\/span><\/p><p><span style=\"font-weight: 400;\">To preserve the jewels, it is recommended not to use them in the following situations to prevent damage to the gems and metal:<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; Extreme activities that may lead to impacts and irreversible damage.<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; Any contact with household chemicals that can cause corrosion and strong temperature changes that lead to fractures in the gem.<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; Swimming in salty or chlorinated water<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; When applying lotions and perfumes that accumulate residues over time, directly affecting the shine of the gems.<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; Prolonged exposure to the sun can cause some damage to the emerald.<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; Practice gardening or play with sand.<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; When sleeping, uncontrolled movements can result in impacts that could damage the jewel. Additionally, sleeping with jewelry can impede blood circulation.<\/span><\/p><p><span style=\"font-weight: 400;\">To protect the pieces, check that all the parts are always in good condition, in order to prevent the stones from falling out. To store them, it is recommended to use the packaging that was delivered at the point of sale or in plush or soft cloth bags, with the pieces separated to avoid abrasion.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8ec80a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ec80a2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f8f8050\" data-id=\"f8f8050\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-540a1a4 elementor-widget elementor-widget-heading\" data-id=\"540a1a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURN POLICY\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb33e88 elementor-widget elementor-widget-text-editor\" data-id=\"eb33e88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>All our pieces will be final sales.<\/p><p>Items are accepted for return only if they present a manufacturing defect. The customer must deliver the piece directly to our Lucy Jewelry\u00ae store in Cartagena. If the customer is out of the country, the customer must assume the cost of shipping the piece to our store in Cartagena, Colombia.<\/p><p>The deadline to return the piece must be within 8 days of purchase, accompanied by the original sales receipt.<\/p><p>If you have any questions, please contact Customer Service at: info@lucyjewelry.co<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af884f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af884f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5548dc6\" data-id=\"5548dc6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5484215 elementor-widget elementor-widget-heading\" data-id=\"5484215\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REFUND POLICY\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc8605 elementor-widget elementor-widget-text-editor\" data-id=\"2fc8605\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A refund will be made to the purchaser, upon request, only if there is a manufacturing defect in the part. To proceed with the refund, items must be returned in the condition at the time of purchase. The refund process will be initiated once the item is received at Lucy Jewelry\u00ae store in Cartagena and inspected by the Lucy Jewelry\u00ae production team to ensure that no changes and\/or alterations have been made to the piece.<\/p>\n<p>The customer must deliver the piece directly to our Lucy Jewelry\u00ae store in Cartagena. If outside of the country, the customer must assume the cost of shipping the piece to our store in Cartagena, Colombia.<\/p>\n<p>In all cases, the item must be returned to the Lucy Jewelry\u00ae store in Cartagena with the original copy of the receipt.<\/p>\n<p>For more information please contact Customer Service at: info@lucyjewelry.co<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>WARRANTY AND PRODUCT CARE All purchased items may be sent for repair to Lucy Jewelry\u00ae if the problem is due to a manufacturing defect. In such case, the piece will be previously evaluated by the Lucy Jewelry\u00ae production center to determine if the damage is due to a manufacturing defect. The customer must deliver the &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.lucyjewelry.co\/?page_id=962&#038;lang=en\"> <span class=\"screen-reader-text\">WARRANTY<\/span> Leer m\u00e1s &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-962","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.lucyjewelry.co\/index.php?rest_route=\/wp\/v2\/pages\/962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lucyjewelry.co\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lucyjewelry.co\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lucyjewelry.co\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lucyjewelry.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=962"}],"version-history":[{"count":30,"href":"https:\/\/www.lucyjewelry.co\/index.php?rest_route=\/wp\/v2\/pages\/962\/revisions"}],"predecessor-version":[{"id":1802,"href":"https:\/\/www.lucyjewelry.co\/index.php?rest_route=\/wp\/v2\/pages\/962\/revisions\/1802"}],"wp:attachment":[{"href":"https:\/\/www.lucyjewelry.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}